Technical Support Specialist -Kelowna

Job description

ARGEN Canada is a leading digital manufacturing and technology center, offering digital outsourcing, digital dental equipment, and materials to dental labs. Their Canadian headquarters is in beautiful Kelowna, BC, a national playground where you can ski, golf and sail on the same day.

Argen Canada is seeking Technical Support Specialist to join one of their Kelowna office. While the customer service is done online and by phone, the collaboration, knowledge sharing, and fun happens together, so working remote is not an option.

However, if you like working in and with a team, and enjoy helping customers make sense of the software and design challenges, this job is for you.

Although every day is different, typical responsibilities will include:

  • Responding to customer inquiries, logging them and provide technical support to resolve their questions (80%),
  • Installing, upgrading, troubleshooting, testing, and debugging software and hardware and collaborating with vendors on bug fixes (20%).

Argen Canada is looking for someone who is self-motivated and works well in a collaborative team. Technical savvy is mandatory and finding someone who is capable of learning our technology is critical. Prior dental lab technician experience and knowledge of 3Shape and/or other CAD software is a preferred. Experience in customer service or within IT support and troubleshooting are valuable as well, although not necessary for someone with the right combination of initiative, interpersonal skills, enthusiasm, flexibility, and resourcefulness.

What’s in it for you?

Argen Canada is a growing technology company in a stable industry (dentistry) with excellent management and great people. They offer competitive wages and excellent benefits and perks. Moreover, as an international company, you’d be working with and mentored by a diverse team with a global perspective.

Come grow with Argen Canada.

How to Apply: If you are interested in this position, please apply online now  All applicants will receive a response and interviewing will begin once a suitable candidate group has been identified. The posting will close once the position has an accepted offer, so please don’t delay.


Requirements

  • Looking for a candidate whose responsibility will be split between IT for Argen Canada as well as a valuable member of the Equipment Team
  • IT background
  • Dental experience operating in a CAM department would really be key 
  • 3Shape knowledge
  • Customer Service orientated
  • Must work in Kelowna office, not remotely