Technical Support Specialist

Job description

ARGEN Canada is a leading digital manufacturing and technology center, offering digital outsourcing, digital dental equipment, and materials to dental labs. Their Canadian headquarters is in beautiful Kelowna, BC, a national playground where you can ski, golf and sail on the same day.

Argen is seeking a Technical Support Specialist to join their Kelowna office. This position is all about helping customers so please stop reading if you do not like people or cannot work with interruptions.

Although every day is different, typical responsibilities will include:

  • Responding to customer inquiries and provide technical support,
  • Installing, upgrading, troubleshooting, and debugging software and hardware,
  • Testing CAD software,
  • Collaborating with vendors on bug fixes, beta testing and hardware improvements,
  • Logging inquiries, and
  • Communicating within Argen to ensure customers are fully supported.

What’s in it for you?

Argen is a growing tech company in a stable industry (dentistry) with excellent management and great people. They offer competitive wages and excellent benefits and perks. Moreover, as an international company, you’d be working with and mentored by a diverse team with a global perspective.

Come grow with Argen.

How to Apply: If you are interested in this position, please apply online now by clicking the APPLY button. All applicants will receive a response and interviewing will begin once a suitable candidate group has been identified. The posting will close once the position has an accepted offer, so please don’t delay.

Requirements

Argen is looking for someone who is self-motivated and works well in a collaborative team.  Technical savvy is mandatory and finding someone who capable of building a computer would be ideal. Prior experience in customer service or IT support is valuable but not necessary for someone with the right combination of initiative, interpersonal skills, enthusiasm, flexibility, and resourcefulness.