Service Engineer/Technician

Always On UPS Systems Canada Inc. is a leader in the design and manufacture of Uninterruptable Power Supplies, emergency lighting and related equipment. Their products cater to a global marketplace of renowned companies operating in diverse industrial settings, marine, and other critical backup-power environments.  

About the Role:

As part of the Engineering team, the Service Engineer/Technician will be the first point of contact for technical service and support inquiries and the face of Always On at client sites. The right candidate will be a well-rounded professional with experience in the electrical field, excellent communication skills, integrity, and superior service standards. This is an exciting opportunity for someone who is not only strong at troubleshooting but also aspires to play a role in shaping and strengthening the service department through forward thinking and ability to see the big picture.

Key Responsibilities:

• Start-up and commissioning of UPS and emergency light inverters.

• Preventative maintenance, troubleshooting, and repairs.

• Providing remote and onsite technical support.

• Addressing customer complaints and resolving product non-conformance issues in coordination with QA.

• Testing spare parts.

• Assisting production with repairs, factory testing and special projects.    

• Preparing detailed field service reports.

• Working primarily in the Kelowna office with travel around 30% of the time or less.

What We Are Looking For:

• Electrical Engineering degree, Engineering Technologist certification, or Journeyman Electrician certification.

• Service work experience, with the ability to assess potential risks.

• Strong problem-solving abilities, extensive technical knowledge, and proficiency with diagnostic tools and equipment.

• Team player and self-starter with great organizational skills and attention to detail.

• Adaptability to changing priorities.  

• Familiarity with ISNet, Avetta, and safety audit services is an asset.

• FSR certification is preferred.

• Valid BC Class 5 driver’s license with satisfactory driver’s abstract.

Always On is an employer committed to healthy work-life balance for their team members, and a place where your contributions are truly valued, and your well-being is a priority. They offer fully covered comprehensive benefits, competitive pay with a profit-sharing plan, RRSP matching, and a positive and fun work environment.

If you are ready to power up your career and grow with Always On, don’t delay and submit your application today.

We appreciate all applicants' interest; however, only those selected for an interview will be contacted.

As an equal opportunity employer, we welcome applications from all qualified individuals. However, due to the company’s security clearance for service on naval vessels, only Canadian citizens and permanent residents will be considered.