Customer Success Representative

ARGEN Canada is a leading digital manufacturing and technology center, offering digital outsourcing, digital dental equipment, dental software, and materials to dental labs.  

Argen is seeking a Customer Success Representative (CSR) to work onsite in their Kelowna office.

This position is the first point of contact for customers by phone, email and in person and responsible for providing timely professional responses which address customer inquiries, requests, and concerns, or escalate as necessary. On any given day, their CSR is connecting with customers and colleagues from different departments, processing orders and adjustments, updating and maintaining our databases, coordinating pick ups and shipments, and most importantly, resolving questions and concerns via email and phone. The CSR also provides administrative support to the office where no two days are the same and time flies by. 

A successful CSR has a way with people and easily builds rapport and trust through consistent attention to detail, timely responses, follow up and follow through, and warm, positive communications.

To that end, Argen is looking for a personable, adaptable, proactive, team player who is customer focused, organized, and confident using a variety of technologies and who has a sincere desire to help. Previous experience in the dental industry, while not required, is certainly an asset.  

What’s in it for you? 

Argen is a growing international tech company in a stable industry (dentistry) with a great culture and team. In addition to competitive wages, they offer excellent benefits and perks and professional development opportunities with a track record of promoting from within.

How to Apply: If you are interested in this position, please apply online with your resume.

All applicants will receive a response, and interviewing will begin once a suitable candidate group has been identified. The posting will close once the position has an accepted offer, with the goal of onboarding beginning asap, so please don’t delay.